Return and Refund Policy for Modaveil

At Modaveil, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, please review our return and refund policy below to understand your options.

1. Eligibility for Returns

  • Timeframe: Returns are accepted within 30 days of the delivery date.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received.
  • Non-Returnable Items: Certain items, such as perishable goods, personalized products, and sale items, may not be eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at contact@modaveil.online with your order number and reason for the return.
  2. Receive Instructions: Our team will provide you with return instructions, including the return address.
  3. Ship the Item: Carefully package your item and send it back to the address provided. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

  • Approved Refunds: Refunds are processed back to your original payment method within 5-7 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.
  • Partial Refunds: In certain cases, only partial refunds may be granted (e.g., if the item shows signs of use or is missing parts).

4. Late or Missing Refunds

If you haven’t received a refund after the stated timeframe:

  1. Check with Your Bank/Credit Card Provider: Sometimes it takes additional processing time before a refund is posted.
  2. Contact Us: If you still have not received your refund, please email us at contact@modaveil.online.

5. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, email us at contact@modaveil.online with details and we will assist you with the process.

6. Contact Information

For any questions or concerns about our return and refund policy, feel free to reach out to us at contact@modaveil.online.

Thank you for choosing Modaveil. We are here to help ensure you have a great experience with our products!